Shipping policy


Order Processing Time

All orders are processed within 1–2 business days, excluding weekends and holidays, provided all items are in stock.

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Domestic Shipping (United States)

Free Standard Shipping is available on U.S. orders over $79.

Orders under $79 will have shipping rates calculated at checkout.

Estimated delivery time for standard shipping is 2–5 business days, depending on location.

Orders are shipped primarily via USPS and UPS, and in some cases FedEx or DHL.

Delivery times are estimates and not guaranteed. Roseline is not responsible for delays caused by carriers, weather, holidays or other circumstances beyond our control.

Canada Shipping

We ship to Canada.

Shipping rates and estimated delivery times are calculated at checkout.

Orders may be shipped via USPS, UPS, FedEx or DHL.

Customers are responsible for all customs duties, taxes and import fees.

Orders refused or returned due to unpaid customs fees are not eligible for refunds or store credit.

International Shipping

We offer international shipping to a limited selection of countries.

Shipping costs and delivery estimates are calculated at checkout.

Delivery times vary depending on destination, carrier and customs clearance.

Roseline is not responsible for:

  • Customs delays
  • Import duties or taxes
  • Packages held, delayed or returned by customs authorities

International customers are responsible for ensuring compliance with local import regulations.

Lost, Stolen or Delivered Packages

Once an order has been shipped, responsibility transfers to the shipping carrier.

If tracking shows your package as “Delivered” but you did not receive it, you must contact the carrier directly to file a claim.

Roseline does not issue refunds, replacements or store credit for packages marked as delivered.

Orders returned due to incorrect addresses, refusal, or unclaimed shipments are not eligible for refunds.

Contact Information

For shipping-related questions, please contact:
roselinestudio@hotmail.com

 

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