Refund policy

General Returns Policy

At Roseline, we carefully curate each piece in our collections. Please review our return policy before placing an order, as policies vary by product category.

Customers have 14 days from the date of delivery to request a return when applicable.

  • Refunds to the original payment method are not offered

  • Approved returns are issued only as store credit

  • Store credit has no cash value and does not expire

  • Customers are responsible for return shipping costs

To initiate a return request, contact hello.roseline@hotmail.com within 14 days of delivery and include your order number.

Apparel (Clothing)

Returns are accepted only for apparel that meets all of the following conditions:

  • Item must be unused, unworn, unwashed, and in original condition

  • All original tags must be attached

  • Item must be returned in original packaging

Items showing signs of wear, washing, odors, stains, makeup marks, alterations, or damage caused after delivery will not be accepted and will be returned to the customer at their expense.

Once the item is received and inspected, store credit will be issued if approved.

Jewelry & Fashion Accessories

For hygiene and quality control reasons, jewelry and fashion accessories are final sale.

Returns or store credit are not accepted unless the item arrives damaged or defective.

If an accessory or jewelry item arrives with a manufacturing defect or visible damage, a replacement will be issued, subject to availability. Store credit will be issued only if a replacement is not possible.

Claims must be reported within 48 hours of delivery and must include:

  • Order number

  • Clear photos of the item and original packaging

Shoes, Bags & Personal Accessories

Shoes, handbags, and other personal accessories are considered final sale.

Returns or store credit are accepted only if:

  • The item arrives damaged, defective, or

  • The item presents a clear quality issue that does not meet reasonable product expectations

In these cases, Roseline will review the claim and, if approved, will issue a replacement or store credit at our discretion.

Items returned due to sizing preference, style preference, or personal taste are not eligible for return or store credit.

Damaged or Defective Items

All orders should be inspected immediately upon delivery.

Damage or defect claims must be reported within 48 hours to hello.roseline@hotmail.com with:

  • Order number

  • Clear photos of the item and packaging

Roseline is not responsible for damage caused by packages left unattended or exposed to extreme weather conditions.

Cancellations

Orders may be canceled only before shipment.

Once an order has shipped, cancellations are not possible.

Final Sale Items

The following items are final sale and not eligible for return or exchange:

  • Jewelry and fashion accessories

  • Shoes and handbags

  • Items marked as Final Sale

  • Promotional or clearance items

  • Gift cards

Roseline – Updated February 2026

© 2026 Roseline. All rights reserved.
530E 58th St, 33013 Hialeah, Florida, United States